Refund policy

We accept returns within 14 days of delivery.

Eligibility

• Items must be unopened, unused and in their original packaging.
• For hygiene and safety reasons, opened or used cosmetic products cannot be returned.
• A receipt or proof of purchase is required.
• Sale items and gift cards cannot be returned.

How to start a return

Contact us at dsglobal.sh@gmail.com within 14 days of receiving your order. Once your return is approved, we will send you return instructions and the return address. Items sent back without an approved return request will not be accepted.

Damaged, defective or wrong items

Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us within 14 days with your order number and photos, and we will make it right.

Exchanges

To exchange an item, return the original item and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at dsglobal.sh@gmail.com.