FAQ – venderma.ca

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Frequently Asked Questions

Please see below for answers to common questions from customers

Q1. How long does shipping take?

Canada: 2–7 business days

United States: 4–10 business days

Q2. How are shipping fees calculated?

Shipping costs are automatically calculated at checkout based on weight and destination.

Free shipping may apply for orders over a certain amount.

Q3. Can I return a product?

Opened or used cosmetic products cannot be returned.

Unopened items may be returned within 14 days.

Q4. Are your products suitable for sensitive skin?

Every skin type is different. We recommend performing a patch test before use.

Q5. Will I have to pay customs duties for U.S. orders?

U.S. orders may incur customs or import fees. These are the customer’s responsibility.

Q6. How do I track my order?

Once your order has shipped, a tracking number will be emailed to you automatically.